Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

We offer standard shipping options at checkout. Estimated delivery times typically range from 3–7 business dayswithin the United States, depending on your location and shipping method selected.

Delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order total, shipping method, and destination.

International Shipping

At this time, Vis Viva primarily ships within the United States. International shipping options may be added in the future.

Return Eligibility

We accept returns within 14 days of delivery for unused and unopened items in their original packaging.

To be eligible for a return:

• The item must be unused and unopened
• All original packaging and accessories must be included
• Proof of purchase is required

Return Shipping Costs

Customers are responsible for all return shipping costs.
Original shipping fees are non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping service when returning items, as Vis Viva is not responsible for lost or damaged return shipments.

Non-Returnable Items

Due to the nature of electronics and educational hardware, we cannot accept returns for:

• Opened or used boards and kits
• Items damaged due to misuse or improper handling
• Final sale items

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing time is typically 5–10 business days, depending on your payment provider

Original shipping charges are non-refundable.

Exchanges

We do not currently offer direct exchanges. If you need a different item, please return the original item (if eligible) and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.

If you have any questions about Shipping and Return, please contact us at:

Email: support@visviva.io