Support
At Vis Viva, support goes beyond answering questions. We’re here to help students, educators, and makers choose the right tools, solve problems, and move forward with confidence—whether you’re building your first project or managing a classroom program.
Contact us at: Support@visviva.io
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Order Support
Questions about orders, shipping, returns, or invoices.
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Product & Technical Help
Guidance on boards, compatibility, and getting started.
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Educational Sales Support
Help for schools, educators, and institutions.
Order & Account Support
Need help with an order? We can assist with order status, shipping updates, returns, refunds, and account-related questions. Please include your order number when contacting us so we can help you as quickly as possible.
Common topics:
- Order tracking
- Shipping questions
- Returns & refunds
- Billing or payment issues
Product & Technical Support
Our products are designed for learning and experimentation, and we’re happy to help you get started. We can assist with product selection, basic setup guidance, and compatibility questions.
While we don’t replace official documentation, we can help point you in the right direction for getting up and running.
Examples of what we can help with:
- Choosing the right board for your project
- Understanding what accessories you may need
- Getting started with Raspberry Pi, Arduino, or micro:bit
- General troubleshooting guidance
Educational & Institutional Support
We provide dedicated support for educators, robotics teams, and institutions. Whether you’re requesting a quote, educational pricing, or help building classroom kits, our Educational Sales team is here to assist.
Support includes:
- Educational pricing questions
- Quotes and bids
- Purchase orders and Net 30 terms
- Classroom and program planning