Privacy policy

Overview

This Privacy Policy describes how Vis Viva (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit our site, we may collect the following information:

Personal Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)

We do not store your full payment details.

Device Information

We automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies and usage data

This helps us improve site performance and user experience.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about orders, updates, or support requests
  • Improve our website and services
  • Prevent fraud and maintain site security
  • Send promotional emails (only if you opt in)

Sharing Your Information

We share your personal information only with trusted third parties necessary to operate our store, such as:

  • Payment processors
  • Shipping carriers
  • Shopify (our e-commerce platform)

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Enable essential site functionality
  • Analyze site traffic and performance

You can disable cookies through your browser settings, but some site features may not function properly.

Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and support our business operations.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 13 without parental consent. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: support@visviva.io

By using this site, you acknowledge that you have read and understand this Privacy Policy.